Travel Counselor
JOB TITLE: Travel Counselor
SALARY RANGE: $14.20 - $18.50
OPENING DATE: June 1, 2021
CLOSING DATE: June 22, 2021
WORK HOURS: Part Time Position - Hours will vary (available on weekends and holidays preferred)
JOB SUMMARY:
Visit San Antonio is the official destination marketing organization for the City of San Antonio and is charged with marketing San Antonio domestically and internationally as a premier tourism and meeting destination, thus driving economic development and impact in the community.
-
Under general supervision, is responsible for coordinating customer service activities involving the handling of requests and/or complaints regarding City services. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication and coordinating with other departments to resolve inquires.
ESSENTIAL JOB FUNTIONS:
- Greets and assists visitors and general public, providing San Antonio information.
- Gives out printed information on all types of transportation, tourist attractions restaurants, etc. about the members of Visit San Antonio, the City of San Antonio and Texas Hill Country.
- Keep VIC team informed with up to date tourism partner information, retail operations, visitor counts and projects.
- Collects money using various payment methods through the VIC Point of Sale System.
- Successfully cashes out and makes deposit when operating a cash register till.
- Organizes and maintains brochure filing system and database.
- Stay up to date with current events, inform the VIC team of any changes that affect the assisting of visitors.
- Encourage and motivate fellow employees to be involved in partner events, to enhance working professional relationships.
- Answer telephones, takes information, and refers call to proper VSA division.
- Answer inquiries regarding City services, functions, etc. and responds to complaints.
- Assist with delivery of promotional material/brochures to downtown hotels.
- Assist with scheduled maintenance of company vans.
- Perform related duties and fulfills responsibilities as needed.
JOB REQUIREMENTS:
- Graduation from high school or a General Education Development (GED) Certificate.
- Two (2) years of experience dealing with the public servicing client/customer requests.
- Valid Class 'C' Texas Driver's License
PREFERRED QUALIFICATIONS:
- Bilingual is a preferred
KNOWLEDGE SKILLS AND ABILITIES:
- Knowledge of modern office equipment, practices and procedures.
- Skill in operating a personal computer and utilizing rudimentary software.
- Ability to establish and maintain effective working relationships with co-workers, supervisors, and the general public.
- Ability to respond to inquiries, complaints, and requests.
- Ability to communicate clearly and effectively, both verbally and in writing.
- Good interpersonal skills to create a cordial relationship with team members
APPLICANT INFORMATION:
- If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
- Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of this position will be needed for employment verification.
- Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
- Applicants selected for employment with Visit San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
PHYSICAL REQUIREMENTS:
Physical requirements include lifting/carrying of 35 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard. Subject to standing for long hours and walking to perform the essential functions. Working conditions are primarily inside an office environment.